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State government-owned company BSNL is giving tough competition to both Airtel and Jio through its prepaid recharge. At the same time, now BSNL has also launched its WhatsApp Chatbot service to improve the customer experience, in which customers can avail many services through WhatsApp. This means that now customers will be able to get answers to any complaint or question in seconds.
BSNL Tamil Nadu has informed through a post on
Introducing the BSNL Chatbot – your sophisticated Bharat Fiber virtual assistant!
Get all your queries resolved with just a simple WhatsApp message to 18004444 and effortlessly access a one-stop solution for all your enquiries. @BSNLCorporate #BSNLChatbot pic.twitter.com/upvAdpTOj1— BSNL TamilNadu (@BSNL_TN) November 15, 2023
In this, users will have to choose the option available only by sending Hi on WhatsApp. With this initiative BSNL is working to improve the customer experience for its customers.
How to use BSNL Chatbot?
To start a conversation with customers, all you have to do is send WhatsApp ‘Hi’ to number 18004444. You can also access it through this link.
Will you get benefit from these services?
The chatbot also allows you to download the bill as a PDF. At the same time, through the new chatbot, you can book a new fiber connection for yourself. Apart from this, through this, bill details can also be checked and payment can be made as well.
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