Now users will be able to easily tell WhatsApp about the app’s shortcomings

WhatsApp is reportedly preparing to add in-app support for users, after which users can report bugs directly through the messaging app. This new information has come to light through the new WhatsApp beta version for Android. It is believed that this feature will be a part of the WhatsApp Settings menu, within which a ‘Contact us’ page dedicated to this feature will be made available. However, the Facebook-owned company is yet to make this feature public. Even beta testers have not been informed about this.

WhatsApp feature tracker from WABetaInfo Android-2-20-202-7-whats-new/” target=”_blank” rel=”nofollow”>Report According to, information about in-app support has been revealed in WhatsApp 2.20.202.7 beta for Android. This facility will be available through the Contact us page, within which users will have to type their complaint in text form.

A checkbox will also be provided as an option in addition to the text field that will contain the device information. In this, users will be able to include system details and logs, so that the WhatsApp team can understand the user’s problem. However, text messages, media files and status updates will not be part of the logs provided through this in-app support.

If support executives are able to fix the reported issue, WhatsApp allows them to communicate directly with the complainant through WhatsApp Support Chat. WABetaInfo also informed that the chat will automatically close once the conversation between the complainant and the support executive ends.

Let us tell you, WhatsApp also provides a separate email ID (support@whatsapp.com) for users for bug reports and complaints, where they can lodge their complaints. However, after the new feature, it will be easier for users to report and complain about in-app bugs.

Although in-app support is currently in the works, this feature is not available even in the latest beta version. It is believed that this feature will be made available in future builds.

Apart from in-app support, it was reported in the recent beta update that WhatsApp will soon bring new features, which include features like expiring media and multiple device support. The ‘Always Mute’ feature was included in the beta version released earlier this month, which removes the 1 year option and provides the facility to always mute the chat.